Shipping Policy

Thank you for shopping with Memory Snap Co.❤️

As all of our products are personalised and made to order, please allow time for us to carefully create and prepare your items before shipping.

Processing Times

* Most orders are processed within 3–7 business days.

* During busy periods, holidays, or promotional events, processing times may be longer.

* We will always do our best to complete and dispatch your order as quickly as possible.

Shipping

* Once your order has been dispatched, you will receive a shipping confirmation and tracking information (where available).

* Shipping times are estimated by the postal carrier and may vary depending on your location.

Delays

While we work hard to ensure your order arrives promptly, Memory Snap Co. is not responsible for delays caused by:

* Postal or courier services

* Weather events

* Customs processing

* Public holidays

* Other circumstances outside of our control

Incorrect Addresses

Please ensure your shipping address is correct when placing your order. We cannot be responsible for orders delivered to incorrectly supplied addresses.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 24 hours of delivery with photos of the packaging and item.

If your parcel is lost in transit, please contact us and we will work with the shipping provider to assist with an investigation.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

📧 hello@memorysnapco.com

Thank you for supporting our small business!