Refund policy

Refund & Returns Policy

Thank you for supporting our small business! Every item is lovingly made to order and personalised especially for you, which means we are unable to offer refunds, returns, or exchanges for change of mind or incorrect details provided at the time of ordering.

We take great care in creating and checking each order before it leaves us. However, if your item arrives damaged, defective, or there is an issue with the quality of your product, please contact us within 24 hours of receiving your order.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• A brief description of the issue

• Clear photos showing the defect or damage

Once we have reviewed the information, we will work with you to find a suitable solution, which may include a replacement, repair, or refund where appropriate.

We kindly ask that all items are inspected upon delivery, as claims made more than 24 hours after receipt may not be eligible for a replacement, repair, or refund.

We truly appreciate your understanding and support of our small business. If you have any questions about your order, please don't hesitate to reach out—we're always happy to help!